Feedback & Complaints

At Tri Support Services, your voice matters.
We welcome feedback because it helps us improve and ensure our services truly reflect your goals, needs, and choices.

You have the right to feel safe, heard, and respected at all times.

💬 Feedback

Feedback includes anything you’d like to share about your experience with us, such as:

What we’re doing well

Positive experiences with our staff

Ideas or suggestions on how we can improve our services

Your feedback helps us grow and deliver better, participant-focused support.

⚠️ Complaints

A complaint is any concern where you feel our service did not meet your expectations or your rights under the NDIS.

You can make a complaint if you are unhappy about:

The quality of supports or services

Staff behaviour or conduct

Communication issues

Safety, dignity, or respect

Making a complaint will not affect your supports. We take all complaints seriously and handle them fairly, promptly, and confidentially.

🛡️ Our Commitment

When you provide feedback or make a complaint, we commit to:

Listening without judgement

Treating you with respect and dignity

Acting promptly and transparently

Keeping your information confidential

Using your feedback to improve our services

You may have a support person, advocate, or family member assist you at any time.

📩 How to Give Feedback or Make a Complaint

You can contact us in the way that works best for you:

Phone: 1300 602 874

Email: office@triss.com.au

In person: Speak with any Tri Support Services staff member

In writing: Submit feedback via our website form

🏛️ External Support

If you prefer, you can also contact the NDIS Quality and Safeguards Commission:

📞 1800 035 544
🌐 www.ndiscommission.gov.au

You have the right to raise concerns directly with the Commission at any time.