Privacy Policy
At Tri Support Services, we are committed to protecting the privacy and confidentiality of the personal information of our participants, employees, and partners. This Privacy Policy outlines how we collect, use, store, and disclose personal information in compliance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We may collect personal information from participants, employees, and third parties to provide our services. The types of information we collect include, but are not limited to:
- Personal details: Name, address, date of birth, gender, and contact information.
- Health information: Medical history, diagnoses, and care plans (only with your consent).
- NDIS information: NDIS plan details and funding information.
- Financial details: Bank account information, payment history.
- Employment details: For employees, we collect information necessary for employment purposes (e.g., qualifications, certifications, and work history).
We collect this information directly from you through forms, face-to-face meetings, phone calls, or other communications. In some cases, we may collect information from third parties (such as medical professionals or the NDIS) with your consent.
2. Use of Personal Information
We collect personal information to provide high-quality services tailored to the needs of our participants. This includes:
- Developing and managing personalized care plans.
- Communicating with participants, their families, and health professionals.
- Managing NDIS funding and ensuring compliance with relevant regulations.
- Employment and administrative purposes for staff.
We may also use your personal information to improve our services, respond to inquiries, or provide you with information regarding our services, with your consent.
3. Disclosure of Personal Information
We do not disclose personal information to third parties without your consent, except where required by law or necessary to provide services (e.g., sharing information with medical professionals or the NDIS). Third parties with whom we may share information include:
- Health professionals involved in your care.
- The NDIS or other relevant government bodies.
- Contractors or service providers who assist us in delivering services (subject to confidentiality agreements).
We take reasonable steps to ensure that any third party we engage adheres to similar standards of privacy and confidentiality.
4. Storage and Security of Personal Information
We take the security of your personal information seriously and store it securely using electronic and physical safeguards. This includes password protection, encryption, and secure filing systems. We restrict access to personal information to authorized personnel only.
We will retain personal information only as long as necessary for the purposes outlined above, or as required by law.
5. Access and Correction of Personal Information
You have the right to request access to your personal information and to request corrections if the information we hold is inaccurate, incomplete, or outdated. If you wish to access or update your information, please contact us at the details below.
We will respond to your request within a reasonable timeframe and in accordance with the Privacy Act 1988.
6. Anonymity and Pseudonymity
Where it is lawful and practical, you may choose to remain anonymous or use a pseudonym when dealing with us. However, this may limit our ability to provide certain services.
7. Complaints and Concerns
If you believe we have breached your privacy rights or have concerns about how we handle your personal information, please contact us using the details below. We take all complaints seriously and will respond to your concerns in accordance with our complaints handling procedure.
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The updated version will be posted on our website, and we encourage you to review it regularly.
Contact Us
If you have any questions about this Privacy Policy, or wish to make a complaint, please contact us at:
Tri Support Services
Email: office@triss.com.au
Phone: 1300 602 874
